Questions about the NEWGO catalogue
We design and make gel cold packs, eye masks, and wraps. This catalogue gathers our product details in one spot so you can compare materials, dimensions, and temperature guidelines before you purchase.
Where do the product links take you?
Every product link directs you to the listing on the retail partner site. The retail partner manages the storefront, inventory counts, and the order page at the retail partner.
Are the prices in this catalogue live and final?
Prices shown here are general references. The live listing page at the retail partner has the final word on current pricing, applicable discounts, and total costs.
How can you tell the dual-fabric sides apart?
We sew our double-sided packs with smooth PVC on one side and plush fabric on the other. The smooth side delivers direct cold, while the plush side provides a softer layer against the skin.
What features define the kids-sized collection?
Our kids-sized collection includes smaller gel packs and eye masks shaped for smaller faces and limbs. We make them with the same flexible gel formula and soft-touch fabric backings.
Does the FSA/HSA label apply to all items?
The FSA/HSA mark appears on certain items because the listing on the retail partner site carries that badge. We display the mark here, but the retail partner listing determines the final status.
Can gel packs stay in the freezer between uses?
You can store our gel packs flat inside a sealed bag in your freezer between sessions. The gel remains flexible at freezing temperatures and fits flat on standard freezer shelves.